Support & Service

SUPPORT AND SERVICE

With the concept of “high-quality service and professional support”, GALAXIS has established perfect after-sales service standard, so that clients can efficiently use the logistics system and equipment provided by GALAXIS. GALAXIS strives for perfection, prepares flexible solutions for clients, and wholeheartedly provides clients with professional, efficient and reliable after-sales service support.

The core business application scenario of GALAXIS runs through the raw material procurement, production, transportation, distribution, retail and other links to provide clients with one-stop service of logistics solutions including consulting and planning, software development, system integration, operation guidance, as well as core high-end equipment R&D and manufacturing.

CONSULTING AND PLANNING

Consulting & Solution Design

Comprehensive assessment of customer needs;

Development of detailed intralogistics solution designs.

System Development

Customized software development tailored to project needs;

Integration of all required functions;

Workflow and business logic planning.

Product Manufacturing

Robot configuration adapted to the operating environment;
Secondary development and manufacturing as needed.

Implementation & Delivery

Equipment installation and commissioning;
System testing and end-to-end solution deployment.

Operational Coaching

Comprehensive training and operational guidance;
Maximizing the value of the deployed system.

Lifecycle Management

Full-spectrum after-sales service and long-term support.

Reliable • Responsible • Efficient

GALAXIS support and service are built to keep your intralogistics system stable, available, and ready for changing operational demands. From routine operations to peak periods, our service teams support robots, software, and integrated systems throughout the project lifecycle. With defined service scopes, preventive maintenance, technical support, system optimization, and upgrade services, we help reduce operational disruption and maintain long-term system performance.

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Immediate Response

GALAXIS provides clients with 24/7 security services. The Company's after-sales engineers will arrive at the project site as soon as possible. When clients need remote support for preventive services, the Company will arrange experienced engineers to operate in a timely manner to ensure the normal operation of clients' equipment.

24/7 quick response

Experienced technical support

Stable equipment operation

Professional and systematic project implementation

Maintenance

Provide professional maintenance services for the provided equipment, so as to timely find out problems and eliminate hidden dangers. At present, the maintenance services are divided into single maintenance service and regular maintenance service. During the service period, the engineer will regularly check and analyze the use and potential problems of the client's on-site equipment, and give professional maintenance advice.

Professional maintenance

Regular trouble shooting

Improve equipment efficiency

Intelligent system integration

Onsite Service

On-site service means that after the acceptance of the project, the after-sales engineers of GALAXIS will go directly to the project site to implement the maintenance and guarantee service according to the client's working time, so as to ensure the safety and reliability of the client's equipment, to provide clients with daily maintenance, exception handling, regular maintenance services and spare parts supply services.

Safe and reliable technical support

High-quality maintenance services

Highly efficiently handle equipment failure

Continuous optimization and upgrading of system

Upgrade

Does your logistics integration system still meet your needs? Do you want to reduce costs and increase the efficiency of your infrastructure when your facilities are no longer able to meet the growing needs of your business?The experienced logistics expert team of GALAXIS will work out the upgrading and reconstruction plan suitable for your development according to your needs and the characteristics of business development. The upgrading and reconstruction plan includes system software upgrading, intelligent shuttle warehouse upgrading and reconstruction, logistics integration scheme upgrading and so on.

Improve efficiency

Reduce cost

Improve performance

Scientific layout

Built for Scalable Warehouse Automation.

Designed to support your storage density, operational efficiency, and future growth with flexible intelligent automation solutions.